Privacy Statement (UK)

Last updated 12 December 2025. This statement applies to citizens and legal permanent residents of the United Kingdom.

In this privacy statement we explain what we do with the data we obtain about you via findmysurveyor.com. We recommend you read this statement carefully. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

• we clearly state the purposes for which we process personal data, by means of this privacy statement;
• we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
• we first request your explicit consent to process your personal data in cases requiring your consent;
• we take appropriate security measures to protect your personal data, and require the same from parties that process personal data on our behalf;
• we respect your right to access, correct or delete your personal data at your request.

If you have any questions, or want to know exactly what data we keep about you, please contact us using the details at the end of this statement.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations, including the following:

1.1 Contact, through phone, mail, email and webforms

Data used: name, account name or alias, email address, telephone number, IP address, internet activity information and geolocation data. Basis: your consent. Retention: 5 years from the last service delivery date.

1.2 Registering an account

Data used: name, account name or alias, physical address, email address, telephone number, IP address, internet activity information and geolocation data. Basis: your consent. Retention: 5 years from the last service delivery date.

1.3 Newsletters

Data used: name, email address, IP address, internet activity information and geolocation data. Basis: your consent. Retention: 5 years from the last service delivery date.

1.4 To comply with legal obligations

Data used: name, account name or alias, physical address, email address, telephone number, IP address, geolocation data and internet activity information. Basis: your consent. Retention: 5 years from the last service delivery date.

1.5 Compiling and analysing statistics for website improvement

Data used: IP address, internet activity information and geolocation data. Basis: your consent. Retention: determined by fixed objective criteria, for the duration of the lifetime of the company.

1.6 To share data with a third party

Data used: name, account name or alias, physical address, email address and telephone number. This is how we introduce you to your matched surveyor or valuer, and it only happens with your consent. Retention: 5 years from the last service delivery date.

1.7 To support services or products that a customer wants to buy or has purchased

Data used: name, account name or alias, physical address, email address, telephone number, IP address, geolocation data and internet activity information. Basis: your consent. Retention: 5 years from the last service delivery date.

2. Sharing with other parties

We only share or disclose personal data to processors where necessary for the purposes set out above, under appropriate data processing agreements.

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.

4. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers, and will be passed on to the new owners.

We have concluded a data processing agreement with Google.

5. Security

We are committed to the security of personal data. Data you submit through our forms is encrypted in transit using SSL. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites before using them.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. We recommend you consult it regularly to stay aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You have the following rights:

• The right to know why your personal data is needed, what will happen to it, and how long it will be retained.
• Right of access: you can request access to the personal data we hold about you.
• Right to rectification: you can supplement, correct, delete or block your personal data whenever you wish.
• Right to withdraw consent: where processing is based on your consent, you can revoke it and have your personal data deleted.
• Right to data portability: you can request all your personal data and transfer it in its entirety to another controller.
• Right to object: you may object to the processing of your data. We comply, unless there are justified grounds for processing.

Please always clearly state who you are, so we can be certain we do not modify or delete data of the wrong person.

9. Submitting a complaint

If you are not satisfied with the way we handle a complaint about the processing of your personal data, you have the right to submit a complaint to the Information Commissioner's Office: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

10. Children

Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.

11. Contact details

12. Data requests

For the most frequently submitted requests, you can email us to: request access to the data we process about you, request deletion of data that is no longer relevant, or request an export file of the data we process about you.